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Get the Support You Need, When You Need It

At Direct Business Technologies, Your Peace of Mind is Our Priority

When you encounter a hurdle, our dedicated support team is here to help you overcome it swiftly and effectively. Whether you have a question, require technical assistance, or need to address a challenge, we’re just a click or a call away.

Open a Support Ticket

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Please fill out this form to open a new support ticket with us.

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Send us an email to servicedesk {@} dbtsupport.com. We will log a ticket and get back to you promptly.

Service Desk Hours

Our service desk is operational from 7AM to 5PM Eastern, Monday through Friday. We’re committed to providing you with the support you need to ensure your technology works seamlessly and your business operations run smoothly. For customers in different time zones, we monitor our support requests and respond to urgent issues that occur after hours. Follow the escalation path provided to you during onboarding to open an afterhours support ticket.

Stay Updated on Your Support Requests

We believe in transparency and communication. Once you’ve reached out, you’ll receive timely updates on the status of your support request. Our goal is to resolve your concerns efficiently and keep you informed every step of the way.

At Direct Business Technologies, we’re more than a service provider—we’re your trusted partner in managing and securing your technological environment.